1. Right of withdrawal and open purchase
When purchasing goods on the website, you as a private customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
This presupposes that the product and the product packaging are in unchanged condition, ie unused and not opened, destroyed or damaged.
The customer is responsible for return shipping when invoking the right of withdrawal and open purchase.
Upon return, only amounts are credited for the cost of returned goods and no other fees such as shipping & logistics costs.
Galleri Artsight AB reserves the right not to redeem packages against cash on delivery. The right of withdrawal only applies to private individuals, not companies as the return of goods to companies is not covered by consumer protection legislation. When returning from a company, a return fee of 10% of the value of the goods will be added.
We check all products before sending them to the customer. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.
Any errors and defects must always be reported via email, firstname.lastname@example.org . If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are also responsible for return shipping for approved complaints.
We also reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation.
Our complaints follow guidelines from the General Complaints Board, see arn.se.